GENERAL
At NEXURA365, we are committed to delivering your orders as efficiently as possible. Please review this policy for information on shipping times, conditions, and responsibilities.
1. PROCESSING TIME
Orders are processed within 1 to 3 business days, depending on the product and order volume.
Processing times may vary due to high demand or other operational factors.
2. SHIPPING TIMES
The estimated delivery time is 2 to 20 business days, depending on the product, destination, and logistical conditions.
These times are estimates and do not guarantee delivery on a specific date.
3. SHIPPING COVERAGE
We currently ship only within the United States.
4. SHIPPING COSTS
We offer free shipping on all orders.
5. TRACKING INFORMATION
We provide tracking numbers for most orders.
In some cases, tracking may not be available depending on the carrier or shipping method.
6. SHIPPING DELAYS
We are not responsible for delays caused by carriers, weather conditions, or other factors beyond our control.
7. INCORRECT SHIPPING ADDRESS
The customer is responsible for providing a complete and correct shipping address.
We are not responsible for undelivered orders due to incorrect or incomplete addresses.
In such cases, no refunds will be issued.
8. LOST OR STOLEN PACKAGES
If your package is lost or shows as delivered but you have not received it, please contact us.
Solutions, including replacement or refund, will be handled on a case-by-case basis, with replacement being the primary option when applicable.
9. UNDELIVERED ORDERS
If an order is undelivered due to failed delivery attempts or customer absence:
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No automatic refunds will be issued.
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Reshipment may be offered at an additional cost.
10. PARTIAL SHIPMENTS
If your order includes multiple products, they may be shipped separately and arrive on different dates.
11. CONTACT
For any shipping-related inquiries, you can contact us at: